For more information, see: Upgrade a Citrix Server Configuration to the Latest CloudConnect Baseline This will included fixes for known issues that could affect performance or system stability. It is also recommended that you upgrade the Citrix Server software to the latest CloudConnect configuration. Windows Defender Scans, though performance tuned, can still slow down loading of applications, documents and typing/keystroke speed. Verify that Windows Defender is not running a System Scan during business hours or peak usage time. It is recommended to not use third party antimalware agents, rather CloudConnect recommends the Default Windows Defender Security configuration in combination with Windows AppLocker. Third party Antimalware agents can cause severe performance problems on a Citrix Server. Note: If the above DISM fails with error 0x800f081f, see: CCT-202006121 - DISM fails with "The source files cannot be found" error 0x8000f081f If Windows Operating System file corruption is suspected, the following commands may be run from an elevated command prompt:ĭISM /Online /Cleanup-Image /RestoreHealth Note that the Citrix Connection Quality Indicator must be obtained from the DesktopConfig installation media.Īs of the publishing of this article, the recommended Citrix software for customers accessing virtual desktops from Windows PCs is Citrix Receiver 4.9 LTSR CU9 To measure/log network latency, Citrix provides the following tools: Citrix HDX Monitor (for realtime visibility into network conditions), or Citrix Connection Quality Indicator (to log intermittent issues). To add CPU/Memory resources to the Virtual Machine, see: CloudConnect Docs: Managing Virtual Machines: Edit Virtual Machine Hardware Configurations For additional information on snapshots, see: CloudConnect Docs: Managing Virtual Machine Snapshots If there is a snapshot, remove the snapshot. A snapshot slows down disk I/O in a virtual environment. Most performance issues are caused by virtual machine snapshots, inadequate CPU/Memory allocation to the virtual machine, the incorrect Citrix Receiver/Workspace version, or network congestion/packet loss with the customer's ISP.įirst, it is best to check if there is a snapshot on the virtual machine in vCloud Director. This sort of performance complaint generally indicates an issue with the user’s internet connection or local workstation or resource starvation on the Citrix Desktop Host (low memory/CPU).Rarely does this indicate a congestion and/or latency issue with the CloudConnect infrastructure.This Article will assist in identifying the cause. Users may become disconnected and get error messages upon being disconnected such as “Citrix HDX Engine has Stopped Responding." Applications appear slow to load, typing/keystrokes may feel unresponsive, dragging application windows inside the desktop may also appear slow. Users report poor, slow, or sluggish virtual desktop performance.
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